Terms and conditions Osteo Elout
Last updated: 25 August 2026
These terms and conditions apply to all appointments, consultations and treatments at Osteo Elout. They explain what you can expect from treatment and how appointments, payments, cancellations, privacy and complaints are handled.
1. Practice details
Osteo Elout
Eisenhowerlaan 81
2517 KK The Hague
Email: info@osteo-elout.nl
Phone/WhatsApp: +31 6 3928 4774
Website: www.osteo-elout.nl
Chamber of Commerce (KvK): 83058559
AGB practice registration: 90097221
AGB healthcare provider registration: 90122389
NRO registration: NRO-10693
Osteo Elout is registered with the Dutch Register of Osteopathy (Nederlands Register voor Osteopathie, NRO).
2. Scope of application
These terms and conditions apply to all appointments, consultations, treatments and other services provided by Osteo Elout.
By booking an appointment, you agree to these terms and conditions and the privacy policy of Osteo Elout.
3. Treatment agreement
A treatment agreement is established when you book an appointment with Osteo Elout and the appointment is confirmed by the practice.
During your first consultation, we will discuss your symptoms, medical history, reasons for seeking treatment and any previous examinations or treatments. This is followed by a physical examination that considers the body as a whole. Based on our conversation and the examination, I will discuss my findings with you, and together we will determine which treatment approach is most appropriate.
Treatment is tailored to your body, symptoms, physical capacity and individual needs.
4. No guarantee of results
Osteopathy focuses on assessing and treating restrictions in mobility and functional disturbances within the body. I always aim to provide careful and professional treatment, but I cannot guarantee a specific outcome or complete recovery.
In most cases, a noticeable change or improvement should occur within approximately four treatments. If this is not the case, we will review your progress together. We will then discuss whether osteopathy is still appropriate or whether further investigation or consultation with your GP may be beneficial.
5. Medical information and personal responsibility
It is important that you provide all information that may be relevant to your symptoms and treatment. This includes medical diagnoses, previous surgeries, medication, pregnancy, previous treatments, examinations and any other health conditions.
If signs arise during the consultation suggesting that osteopathy may not be appropriate, or that further medical investigation may be necessary, I will discuss this with you. Where appropriate, I will advise you to contact your GP or another healthcare professional.
Osteopathy is not a substitute for emergency or conventional medical care. If you experience sudden, severe or unexplained symptoms, please contact your GP, an out-of-hours GP service or call 112.
6. Booking appointments
Appointments can be booked through the online booking system, by email, WhatsApp or telephone.
If this is your first appointment, please select an Initial Osteopathy Consultation. If you have visited Osteo Elout before, please select a Follow-up Consultation.
I am usually unable to answer the phone during treatments, so I prefer to be contacted by email or WhatsApp.
7. Cancelling or rescheduling an appointment
If you are unable to attend your appointment, please let me know as soon as possible.
Appointments can be cancelled or rescheduled free of charge up to 24 hours before the scheduled appointment time.
If you cancel within 24 hours of your appointment or fail to attend, the consultation fee may be charged. These costs are generally not reimbursed by health insurance providers.
8. Fees and payment
Current consultation fees are listed on the Osteo Elout website.
After each treatment, you will receive an invoice. Payment is preferably made immediately after treatment. If payment is made at a later date, please ensure that the invoice is paid within the stated payment period.
For payments made after the consultation, a payment period of 14 days from the invoice date applies, unless otherwise agreed.
9. Health insurance reimbursement
Osteopathic treatment is often fully or partially reimbursed through supplementary health insurance in the Netherlands. The amount covered varies depending on your insurance provider and policy.
As osteopathy is not covered by the Dutch basic health insurance package, reimbursement through supplementary insurance is not subject to the mandatory deductible (eigen risico).
You are responsible for checking your insurance policy and submitting your invoice to your health insurance provider.
10. Patient records
To ensure appropriate and careful treatment, I maintain a patient record. This includes information about your symptoms, medical history, examinations, treatments and advice.
Medical records are retained in accordance with statutory retention periods. In the Netherlands, medical records must generally be kept for 20 years.
11. Privacy
Osteo Elout handles personal and medical information with care. Details of how I process, protect and retain your personal data are explained in the Osteo Elout privacy policy.
The privacy policy is available on the website.
12. Contact via email and WhatsApp
You can contact me by email or WhatsApp. Please be aware that regular email and WhatsApp are not always suitable for sharing detailed medical or sensitive personal information.
I therefore recommend sharing only essential information through these channels. More detailed medical information can be discussed during your consultation or recorded in your patient file.
13. Minors
For babies and children, appointments are arranged by their parent(s) or legal guardian(s). The parent or legal guardian is responsible for providing accurate and complete information necessary for the consultation and treatment.
The examination and treatment are always adapted to the child's age, development and physical capacity.
14. Complaints procedure
I believe it is important that you are satisfied with the care and communication you receive. If you have a complaint or are dissatisfied with any aspect of your experience, I encourage you to discuss this with me first. Together, we can work towards a suitable solution.
If we are unable to resolve the matter together, you can make use of the complaints procedure established for the osteopathic profession. As an NRO-registered osteopath, Osteo Elout falls under the complaints and disputes procedure for osteopathy.
This includes access to an independent complaints officer and, where necessary, the Osteopathy Disputes Committee (Geschillencommissie Osteopathie).
15. Liability
Osteo Elout provides treatment with care and professionalism. Liability is limited to direct damage resulting from a demonstrable failure in the provision of treatment, insofar as such damage is covered by professional liability insurance.
Osteo Elout is not liable for damage resulting from incorrect or incomplete information provided by the patient or from failure to follow treatment advice.
16. Changes to these terms and conditions
Osteo Elout may amend these terms and conditions when necessary, for example due to changes in legislation, practice operations or professional regulations.
The most up-to-date version of these terms and conditions will always be available on the website.
17. Governing law
These terms and conditions and the treatment agreement are governed by Dutch law.